Job Description

A Senior Operations Specialist is a seasoned expert tasked with supervising and enhancing the daily operations of an organization. This role involves strategic planning, process optimization, team leadership, tackling operational challenges, and fostering collaboration across departments. With their deep knowledge and skills, they play a vital role in driving efficiency and effectiveness throughout all facets of the business.

Key Responsibilities:

HR Operations Management:

• Manage day-to-day global HR operation tasks.
• Supervise and mentor a team of Junior HR operations.
• Collaborate with Talent Acquisition, Payroll, Administration, and business team leaders to develop and maintain efficient HR operation processes, including onboarding, offboarding, and variations, etc.
• Provide support and guidance to HR operation team members.

Operational Excellence and Process Improvement:

• Set and track SLAs/delivery across core HR operations processes.
• Ensure HR operational accuracy, efficiency and effectiveness.
• Collaborate with cross-functional teams to enhance HR operation processes.
• Implement best HR practices to improve efficiency.

Compliance and Technology Standards:

• Ensure compliance with employment laws and regulations.

• Stay updated with industry changes and implement necessary adjustments.

• Utilize HRIS platforms such as Workable, Employment Hero, etc.

Requirements

• Bachelor's degree in business administration, management, or a related field

• At least 3-5 years of experience in HR operations

• Strong communication and leadership skills

• Proficiency in problem-solving, decision-making, and the ability to manage multiple tasks effectively

• Along with knowledge of industry standards, operational systems, and best practices within their field

• Familiarity with the Employment Hero platform would be beneficial for the role, it is not a mandatory requirement to be considered for the position

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.

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