Job Description

**Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Technical Support **About your role:** As a Technical Support Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment to excellence. The ideal candidate should the ability to explain and understand technical terms. **What you'll do:** + Provide advanced technical support to clients, resolving complex issues efficiently. + Collaborate with internal teams to ensure client issues are resolved in a timely manner. + Document client interactions and solutions for future reference. + Identify and escalate critical issues to relevant departments. + Contribute to process improvement initiatives to enhance client support services. + Engage in continuous learning and development through various training programs and on-the-job experiences. + Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. **Experience you'll need to have:** + 2+ year(s) of experience in customer service, focused in technical support + 1+ year(s) of experience in troubleshooting and problem resolution + 1+ year(s) of experience in technical documentation + 1+ year(s) of experience in client interaction and communication + 2+ years of an equivalent combination of educational background, related experience, and/or military experience. + Experience in IT troubleshooting for hardware and software issues. + Must be fluent in Chinese, Korean, or Vietnamese. **Experience that would be great to have:** + Knowledge of financial technology products + Understanding of network troubleshooting + Experience with remote desktop support tools \#LI-BT2 \#LI-Onsite This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. _Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._ Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Equal Opportunity:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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